RunwayNest (“we” or “RunwayNest”) values your privacy and is committed to protecting the personal information you provide when visiting and using runwaynest.com (the “Website”) and purchasing our women’s fashion products.
This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as how you can manage your information.
- Information We Collect
When you visit the Website, register an account, place an order, contact us, or use related website features, we may collect the following information as necessary:
1.1 Order Information
When you purchase products, we may collect:
Name
Billing address
Shipping address
Email address
Phone number
Order details
Information regarding purchased items (such as size, color, etc.)
Information related to refunds and after-sales service
This information is primarily used to process orders, arrange product delivery, provide after-sales service, and communicate with you.
1.2 Payment Information
When you make a payment, relevant payment information may be processed by third-party payment service providers.
We do not actively store sensitive payment information such as full bank card numbers or card security codes. Payment processing is conducted in accordance with the privacy policies and security standards of the respective payment service providers.
If the Website uses third-party payment services such as Stripe, relevant payment information may be processed by Stripe in accordance with its applicable privacy policy.
1.3 Website Usage Information
When you visit the Website, we may automatically collect certain technical information, such as:
IP address
Browser type
Device type
Operating system
Access time
Page view history
Website activity logs
Referring pages and related technical information
This information is primarily used for website operations, analyzing website traffic, improving website functionality, and maintaining website security.
2. How We Use Your Information
We may use the information we collect for the following purposes:
Creating and managing orders
Processing payments
Arranging product delivery
Handling returns, refunds, and after-sales requests
Responding to customer inquiries
Providing customer service
Sending important order-related notifications
Improving website functionality and the shopping experience
Analyzing website usage
Preventing fraud, abuse, and unauthorized transactions
Maintaining the security of the website and information systems
Fulfilling obligations under applicable laws and regulations
We will not use your personal information for purposes unrelated to the original collection purpose unless we have obtained your consent or are permitted to do so by law.
- Cookies and Similar Technologies
This website may use cookies and similar technologies to ensure the website functions correctly and to improve your browsing experience.
Cookies may be used to:
Save the state of your shopping cart and website activity
Remember user preferences
Analyze website traffic
Improve website functionality
Enhance website security
Provide relevant website features based on your choices
“Necessary” cookies may be required for the website to function properly.
For non-necessary cookies, we will obtain your consent where required by applicable law. You can also manage or delete cookies through your browser settings.
- Third-Party Services
To provide comprehensive e-commerce services, we may use certain trusted third-party service providers, such as:
Payment processing services
Delivery and logistics services
Website hosting services
Website analytics services
Website security services
Customer service and communication services
These third parties may process relevant personal information only to the extent necessary to provide their services and must handle such information in accordance with their own privacy policies and security requirements.
- Information Sharing
We do not sell your personal information.
When necessary to provide website and order services, we may share required information with relevant service providers—for example, providing the recipient’s name, address, and contact details to logistics providers to complete product delivery.
We may also disclose relevant information as required by law in the following circumstances:
Compliance with laws and regulations
Requests from courts or government agencies in accordance with the law
Investigation of suspected fraud or illegal activities
Protection of the legitimate rights and interests of the website, users, or third parties
Prevention of security risks or other unlawful acts
We strive to limit the scope of shared information, providing only what is necessary to achieve the relevant purpose.
- Information Security
We implement reasonable technical and administrative measures to protect your personal information and prevent unauthorized access, use, modification, disclosure, or loss. We also inspect and update our website systems and security measures based on business needs.
Although we implement reasonable security measures, absolute security cannot be guaranteed for data transmission over the Internet or electronic storage. Therefore, we cannot guarantee 100% security for personal information in all circumstances.
- Data Retention Period
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and regulations.
Records related to orders, payments, refunds, and transactions may need to be retained for a specific period to comply with financial, tax, accounting, legal, and dispute resolution requirements.
When the relevant information is no longer required, we will delete, anonymize, or securely dispose of it in accordance with applicable laws and actual circumstances.
- Your Privacy Rights
Depending on the laws applicable in your region, you may have some or all of the following rights:
To know how we collect and use your personal information
To request access to your personal information
To request the correction of inaccurate personal information
To request the deletion of personal information where permitted by law
To request the restriction of processing for certain personal information
To object to specific types of data processing
To withdraw previously given consent, where applicable
To request a copy of your personal information
To lodge a complaint with the relevant regulatory authority regarding the processing of personal information
If you wish to exercise these rights, please contact us through our official customer service channels.
- Privacy of Minors
This website is primarily intended for consumers capable of making independent purchasing decisions.
We do not knowingly collect personal information from children under the legal age. If you believe that a minor has provided us with personal information without proper authorization, please contact us promptly so that we can take appropriate measures.
- Cross-Border Data Processing
As internet services, payments, website hosting, logistics, and other third-party services may involve different countries or regions, our service providers may process personal information outside your country or region.
Where required by applicable law, we will take reasonable measures to protect personal information during cross-border transfers.
- Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes in website functionality, business operations, or applicable laws and regulations.
The updated version will be posted on this page, with the date of the latest update indicated at the top.
We recommend that you review this page periodically to stay informed about our latest privacy protection measures.